Support

Warranty Policy

General Terms & Warranty Period

MLiS products are warrantied to be free from manufacturing defects in materials and starts at the shipping date. The warranty period of products varies according to the product category.

 

 Product Category   Product Line  Warranty Period
 Industrial Ethernet Switches  Rackmount Ethernet Switches  3 Years
 DIN-rail Ethernet Switches
 Industrial PoE Switches
 Industrial Wireless Solution  Industrial Cellular Terminal  3 Years
 Industrial ZigBee Modem
 Industrial GPRS Modem  1 Year
 General Wireless Solution  WiFi Access Point  1 Year

 

 

 Accessories  Warranty  Period 
 DIN-rail Power Supplies  3 Years
 Fiber Patch Cords, SC to ST Duplex Adapters  1 Year
 Power Adapters*  1.5 Years
 SFP Ethernet Modules  3 Years
 Wireless and Cellular Antennas/Accessories/Modules  1 Year

*Note: The warranty period of power adapter starts at the manufacturing date marked on the unit label.

 

Service Offering

1.   This warranty is limited to either the repair or replacement (at MLiS' sole discretion) of the defective product during the warranty period.

2.   If a product is defective within 3 months of the shipping date from MLiS, and if said product was properly installed and used, this is called Defect on Arrival (DOA) and MLiS will provide an expedited replacement service. In this case, customers should contact MLiS technical support for verification first.

3.   After 3 months since the shipping date from MLiS, customers have to obtain a Return Merchandise Authorization (RMA) number prior to returning the defective product to MLiS for repair service. The MLiS website allows customers to apply RMA number online.

4.   The customer agrees to insure the product or assume the risk during transit, prepay shipping charges, and use the original shipping container or an equivalent. Customers may either seek assistance from the original dealer or the closest MLiS service Office.

5.   For product firmware configurations and storage devices contained within products (hard drives, flash drives, etc.), customers shall back up the settings and data in the products before sending them for repair. MLiS is not responsible for any loss of settings or data.

6.   Repaired or replaced products are warrantied for 90 days since the date of repair or replacement, or for the remainder of the original product warranty period, whichever is longer.

 

Unauthorized Returns

If a product has been returned in an unauthorized manner (detailed below), it will be shipped back at the customer's own expense and risk. No refunds or exchanges will be offered. Products are deemed to be unauthorized returns if:

1.     They do not have any valid RMA IDs.

2.     The equipment returned is not a MLiS product or peripheral. 

 

Exclusions from Warranty

A product will not be covered by warranty in any of the following situations:

1.     The product has been found to be defective after the warranty period has expired.

2.     The product has been subjected to misuse or abuse, whether by accident or other causes. Such conditions will be determined by MLiS at its sole and unfettered discretion.

3.     The product has been modified in any ways NOT described explicitly in the user’s manual. (NOTE: The product user’s manual provides instructions for installing, configuring, and maintaining MLiS product. Please refer to the user’s manual before making any changes to the product.)

4.     The product is damaged beyond repair due to a natural disaster, including but not limited to lightning, flooding, earthquake, fire, etc.

5.     The product in question is either software, or an expendable item, such as fuse, etc.

6.     The product has an altered and/or damaged serial number.

7.     The HDD, SSD, CFast, DOM, CF, or SD shipped with the MLiS products have reached a natural limitation defined by their original manufacturer warranty policies and detected by their inspection utilities. For more information, please refer to the component compatibility guide for the respective products.

8.     Lost data or software stored or installed on the product and/or attached storage devices, including returned units, are not covered by warranty.

9.     The product has reached the natural limitation of LCD panels.

10.    The product has been updated, reworked, or improperly tested by customers, or a third party at the request of the customers.

11.    The warranty for customized and ODM products is defined by contract, and is excluded from this policy.

 

Limitation of Liability

The provisions of the warranty are in lieu of any other warranty, whether expressed or implied, written or oral. MLiS liability arising out of the manufacture, sale, or supplying of the product and its use, whether based on warranty, contract, negligence, product liability, or otherwise, shall not exceed the original cost of the product. In no event shall MLiS be liable for unintended or consequential damages, including, but not limited to, a loss of profits or use damages arising out of the manufacture, sale, or supplying of the product.

 

Post-warranty Repair Service

For large order projects, customers may purchase a post-warranty repair service. Some products may have a shorter chipset life cycle or some parts may have a limited warranty from the original supplier. Please contact MLiS sales department.

 

Special Service Charges

1.     If the returned unit warranty period has expired:

        a) MLiS reserves the right to repair those units in due course, based on the actual inventory of spare units and parts.

        b) The customer will be charged an inspection fee if he or she agrees to MLiS performing an inspection. Following this, MLiS will give the customer a quote for a repair fee and 1-way freight costs.

        c) Receiving this quote, the customer may decide whether to purchase this repair service or not. If not, MLiS will return the defective units to the customer for a 1-way freight charge, or scrap it locally, depending on the customer’s decision.

2.     In the case that the returned unit is still within the warranty period, but it is excluded from warranty for reasons mentioned above:

       a) MLiS reserves the right to repair those units in due course, based on the actual inventory of spare units and parts.

       b) MLiS will give the customer a quote for a repair fee and 1-way freight costs.

       c) Receiving this quote, the customer may decide whether to purchase this repair service or not. If not, MLiS will return the defective units to the customer for a 1-way freight charge, or scrap it locally, depending on the customer’s decision.

 

 

 


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